Frequently Asked Questions |The Winhall of Williams Pointe

What leasing options are available?

​Our leases are typically 12 months, but we do offer a variety of options. Contact us for more details. 

What is an individual lease? Do you offer individual leases & co-living?

We do not offer individual leases (by-the-bed) with co-living arrangements (individual leases with private rooms and shared common spaces). We offer a single lease with everyone on the same lease.

Can I request a specific apartment & can an apartment be held?

​Yes, you can request a specific apartment! And yes, we can hold an apartment for up to 24 hours once the lease is submitted and completed.

Is there a security deposit and is any of it refundable?

​Yes, the security deposit is equal to the amount of the first month of rent. And yes, the entire deposit is refundable as long as the apartment is left in the condition it was when residents move-in. 

Are utilities included?

​Residents are responsible to pay their own utilities. 

Is renter's insurance required?

​Yes, renter's insurance is required. The amount is up to the individual renter for a personal renter's policy.

Can the apartment be listed on short-term rental platforms like AirBnB or VRBO?

​Apartments cannot be listed on short-term rental platforms such as Airbnb or VRBO.

What happens if I need to move out before my lease expires?

​Leases are locked into the contract that you sign before you move-in, you'll need to reach out to the leasing office to discuss this in depth if needed. 

Is there an application fee?

​Yes, the application fee is $70. (Pricing is subject to change.) 

Are BBQ grills available? What kind of grills do you have?

​Yes, we have gas grills available so get your grill on! 

What are the hours for the fitness center?

​The fitness center is available for resident use 24/7.

What are the hours for the pool? Is it open seasonally?

​The pool is open 10 AM - 8 PM daily, stop by for a refreshing swim.

Are apartments cable ready? If so who is the provider? Is there a separate charge?

​Apartments are ready for cable and internet. Residents may set up a contract with a service such as Century Link and Direct TV through Team UltraView. or may opt to use Dish Network.

Do you have package lockers/how do I get my packages?

We provide package concierge for residents. 

What is the smoking policy?

​We are pleased to be a smoke-free community. All smoking is prohibited in all locations on the premises, including, but not limited to, apartments, patios, parking lots, garages, green spaces, and common areas.

Do you allow pets?

​We are a pet-friendly community! Cats and dogs, age 12+ months and spayed or neutered are welcome. We allow some caged animals. We charge pet rent, have a two-pet limit, and city code breed restrictions apply. See our Pet Policy on the website for details. 

What is the parking situation?

​Residents have access to a surface parking lot with unassigned parking.  As well as attached/detached garage parking. 

What schools serve the community?

​Public schools nearby include Eason Elementary, Waukee South Middle School (grades 6-7), Prairieview School (grades 8-9), and Waukee Senior High School (grades 10-12). Several private schools serving K-8 and PK-12 are also nearby. 

Are you near any transportation routes?

The Winhall is near Des Moines International airport, which at14.2 miles is just 25 minutes away.

When were these apartments built?

​The Winhall was built in 2015, with 206 apartments, 3 stories. 

What type of flooring do the apartments have?

​Apartments feature carpet and vinyl flooring throughout.

Are the apartments furnished?

​Furnished apartments are available. Contact us for more information.

What kind of kitchen appliances are in the apartment?

​Our modern kitchens feature all the stainless steel appliances you'll need for meal prep and clean up including a dishwasher, refrigerator, range, microwave, and disposal. Bonus — a pantry and kitchen work islands are part of the design. 

Are washers and dryers available? Are they in the apartment? What kind?

​We have both in-apartment washer/dryer and washer/dryer hookups available. 

Is there a bathtub or just a shower?

​Apartments feature a convenient, space-saving tub/shower combination 

Do the apartments have air conditioning?

​Yes! We want you to be comfortable year-round.

Is the apartment set up for working remotely?

​Yes. High-speed internet is available and a second or third bedroom works perfectly as an office setup.